Refund Policy
Last Updated: July 2026At PortiaOS, we provide personalized apartment-matching services tailored to each customer's unique rental profile. Every order requires dedicated research, review, and preparation of customized apartments recommendations. Because of the time and resources invested in each order, ALL SALES ARE FINAL.NO REFUNDSOnce payment has been received and an order has been submitted, PortiaOS does not offer refunds for any of the following reasons:- You change your mind after purchasing.
You no longer need the service.
- You are dissatisfied with a property's rental requirements or policies.
- A landlord or property management company denies you rental application.
- You choose not to apply to the apartment matches provided.
- You do not qualify for a rental based on your credit, income, rental history, criminal background, or any other screening criteria established by a property.PortiaOS provides apartment-matching and rental search assistance only. We do not guarantee apartment approval, lease offers, housing placement, or acceptance by any landlord or property management company.Limited Refund ExceptionA refund may be considered only at the sole discretion of PortiaOS if, after reviewing the information you provide, we determine that we are unable to identify any meaningful apartment matches that reasonably fit your rental profile, or if we are otherwise unable to perform the service purchased.
If a refund is approved under these limited circumstances, it will be processed using the original method of payment.Customer ResponsibilitiesCustomers are responsible for providing complete, accurate, and truthful information. Failure to disclose or providing inaccurate information may affect the quality of apartment matches and does not qualify for a refund.Payment DisputesBy purchasing our services, you acknowledge and agree to this Refund Policy. If you have any concerns regarding your order, please contact PortiaOS directly before initiating a payment dispute. We are committed to addressing customer concerns whenever possible.